Job Description

Medical Receptionist

For more than 20 years, Physical Therapy Solutions has been a trusted provider of exceptional outpatient physical therapy services throughout the greater Richmond area. With convenient locations in Richmond, Glen Allen, and Mechanicsville, our experienced team specializes in evidence-based orthopedic care, treating patients from head to toe.

Our mission is simple: put patients first. We combine compassionate, individualized care with advanced treatment techniques and technology to help our patients recover faster, move better, and return to the activities they love.

We're looking for a friendly, organized, and motivated Medical Receptionist to become the first impression of our practice. If you enjoy helping people, thrive in a fast-paced healthcare environment, and take pride in delivering outstanding customer service, we'd love to meet you.

Position Type: Full-Time (Part-Time with Benefits may be considered for the right candidate)

• Competitive compensation
• Comprehensive benefits package including medical, dental, and vision insurance
• 401(k) with company support
• Generous Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Employee discount programs
• Ongoing professional development and career advancement opportunities
• Leadership and growth pathways within the organization
• A collaborative, supportive, family-friendly work environment
• The opportunity to work alongside highly skilled clinicians and an exceptional support team
• A company culture focused on investing in its people and celebrating success

As a Medical Receptionist, you play a vital role in creating an exceptional patient experience from the moment someone contacts our office through the completion of their treatment plan.

• Welcome patients with professionalism, warmth, and compassion
• Register new patients and accurately collect demographic, insurance, and financial information
• Schedule, reschedule, and confirm patient appointments using electronic scheduling systems
• Answer multi-line phones and respond promptly to patient inquiries
• Collect copayments, balances, and process patient payments according to office procedures
• Communicate effectively with therapists regarding scheduling needs and patient concerns

High school diploma or GED required

• Minimum of one year of medical front office, medical receptionist, or healthcare administrative experience preferred
• Proficiency with Microsoft Office, including Word, Excel, and Outlook
• Experience with electronic medical records (EMR) preferred
• Strong computer and data entry skills with excellent attention to detail
• Outstanding verbal and written communication skills
• Excellent organizational and time management abilities
• Ability to multitask while maintaining accuracy in a fast-paced environment
• Dependable, self-motivated, and adaptable to changing priorities
• Positive attitude with a strong commitment to teamwork and patient-centered care
• Flexible schedule to meet clinic needs

The ideal candidate is someone who:

• Loves interacting with people and creating positive first impressions
• Takes ownership of their work and follows through on commitments
• Thrives in a collaborative, team-oriented environment
• Maintains professionalism under pressure
• Is organized, proactive, and solutions-focused
• Understands that exceptional patient care begins at the front desk

If you're looking for a career where your work truly makes a difference in people's lives every day, we'd love to hear from you. Join Physical Therapy Solutions and become part of a team dedicated to helping our patients move better, feel better, and live better.

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