Job Description

Cargo Supervisor - Cargo Operations

Location: George Bush Intercontinental Airport (IAH) Houston, TX Department: United Cargo Job Type: Full-Time Reports To: Cargo Operations Manager IAH Hub

As the Supervisor Cargo Operations at United Airlines' largest hub in Houston (IAH), you will play a critical role in ensuring the smooth, safe, and compliant execution of cargo handling support. This position oversees the day-to-day administrative operations of the cargo office, supervises office staff, and ensures alignment with operational teams on the ramp and warehouse. You will serve as a liaison between internal departments, customers, and regulatory agencies to ensure a world-class cargo experience that reflects United's standards of safety, reliability, and service.

Key Responsibilities:

• Supervise and coordinate the activities of cargo handling personnel, ensuring smooth operations and adherence to safety protocols.
• Plan and allocate resources effectively to meet operational demands, including assigning tasks to team members and monitoring their performance.
• Train and mentor cargo handling staff, providing guidance on best practices and ensuring compliance with company policies and procedures.
• Coordinate with ramp, warehouse, and load planning teams to ensure efficient processing of inbound and outbound freight.
• Ensure strict adherence to United Airlines policies and procedures, as well as TSA, FAA, IATA, and U.S. Customs compliance requirements.
• Serve as the primary customer service contact for cargo clients, brokers, and freight forwarders at the IAH hub.
• Maintain accurate cargo tracking and status updates via United's cargo management systems.
• Generate operational and compliance reports on cargo throughput, documentation accuracy, and service metrics.
• Monitor cargo handling equipment and facilities, reporting any maintenance or repair needs to the appropriate department.
• Support government inspections, audits, and internal compliance reviews by ensuring timely access to all required documentation.
• Identify and implement process improvements to support operational efficiency and customer satisfaction.
• Communicate and collaborate effectively with internal departments including Ramp Operations, Load Planning, Security, and Customer Service.

Qualifications:

• High School Diploma or GED required, Associate's or bachelor's degree in occupational safety, Environmental Health, Logistics, or related field preferred.
• Minimum 2 years of experience in cargo, logistics, or airline operations support.
• At least 1 year of supervisory or team lead experience in a fast-paced, regulated environment.
• Working knowledge of air cargo procedures, shipment documentation (e.g., AWB, manifests), and regulatory compliance.
• Proficiency in Microsoft Office Suite and cargo tracking systems; familiarity with United's UC360 or equivalent platforms preferred.
• Strong leadership, organizational, and interpersonal communication skills.
• Ability to manage competing priorities and meet tight deadlines in an airport environment.

Preferred Certifications (not required but advantageous):

• Prior experience in airline cargo operations, freight forwarding, or ground handling at a major hub airport.
• Familiarity with TSA Known Shipper Program, FAA cargo security protocols, and IATA Dangerous Goods regulations.
• Excellent attention to detail and a proactive approach to identifying and resolving issues.
• Customer-focused mindset with the ability to de-escalate issues and drive service excellence.

Work Environment:

• Warehouse environment with exposure to cargo handling equipment, varying temperatures, dust, and noise.
• Requires standing, walking, climbing, and lifting (up to 50 lbs.) regularly.
• PPE must be worn as required.
• Requires ability to obtain airport SIDA badge and pass background and security clearance checks.

Schedule:

• Schedule will primarily be graveyard - from 10:00pm - 6:30am, may include working on weekends, and holidays depending on flight and cargo volume needs.
• Schedule may include flexibility in covering mornings and/or evenings shifts, if needed.

Compensation & Benefits:

• Competitive salary based on experience
• Health, dental, and vision insurance
• Paid time off, sick leave, and holidays
• 401(k) with company match
• Ongoing professional development and training opportunities

US Aviation is a drug-free environment and has a strict zero tolerance policy for harassment. All employees are required to maintain proper grooming standards and conduct themselves in a professional manner when interacting with external and internal customers. Use of social media with regards to our operations and policies are strictly prohibited.

United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it's about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.

Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.

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